Privacy Policy
Effective Date: July 3, 2026
At Energy Customer Care LLC ("Company," "we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for customer assistance.
Information We Collect
We may collect personal information that you voluntarily provide, including:
Name
Phone number
Email address
ZIP code
Information submitted through contact forms
Any information you choose to provide when contacting us
We may also automatically collect certain technical information, including:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Cookies and similar technologies
How We Use Your Information
We may use your information to:
Respond to your inquiries
Provide customer assistance
Help you understand available utility service options
Improve our website and customer experience
Communicate with you regarding your requests
Maintain website security
Comply with applicable legal obligations
Cookies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember your preferences, and enhance your browsing experience. You can disable cookies through your browser settings if you prefer.
Information Sharing
We do not sell your personal information.
We may share information with trusted service providers who assist us in operating our website or providing customer support. We may also disclose information when required by law or to protect our legal rights.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Your Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
Energy Customer Care LLC
5879 Littlestone Ct
North Fort Myers, FL 33903
Phone: (888) 752-0147