ENERGY CUSTOMERS CARE LLC

Privacy Policy

Privacy Policy

Effective Date: June 9, 2026

At ENERGY CUSTOMERS CARE LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or contact us.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Information you provide through contact forms or customer inquiries

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and similar technologies

How We Use Your Information

We may use your information to:

  • Respond to inquiries and support requests
  • Provide customer assistance services
  • Improve our website and user experience
  • Communicate important updates
  • Monitor website performance and security
  • Comply with legal obligations

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. You can modify your browser settings to refuse cookies, although some website features may not function properly.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with:

  • Trusted service providers who assist in operating our website or business
  • Legal authorities when required by law or to protect our rights
  • Business partners involved in providing requested services

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.

Your Privacy Rights

You may contact us to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where permitted by law
  • Ask questions about our privacy practices

Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact:

ENERGY CUSTOMERS CARE LLC
CEO: Patricia May Miller
Address: 5879 Littlestone Ct Apt B, North Fort Myers, FL 33903-4953
Phone: (888) 506-0060
Email: info@energycustomerscarellc.com

Disclaimer: ENERGY CUSTOMERS CARE LLC is an independent customer support and assistance service and is not affiliated with, endorsed by, or acting on behalf of any utility provider, energy company, government agency, or third-party brand unless expressly stated. All trademarks belong to their respective owners.

Call (888) 506-0060
 

Refund Policy

Effective Date: June 9, 2026

ENERGY CUSTOMERS CARE LLC

At ENERGY CUSTOMERS CARE LLC, we strive to provide professional customer support and assistance services. This Refund Policy outlines the terms regarding refunds for services provided through our website or by our team.

Service Fees

Any fees charged for services are disclosed before the service is provided. By purchasing or using our services, you acknowledge and agree to the applicable fees and terms.

Refund Eligibility

Refund requests may be considered under the following circumstances:

  • A billing error resulted in an incorrect charge.
  • A duplicate payment was processed.
  • Services paid for were not provided due to an error on our part.

Refund requests must be submitted within 30 days of the original payment date.

Non-Refundable Services

Refunds generally will not be provided for:

  • Services that have already been completed or delivered.
  • Requests based on a change of mind after services have been provided.
  • Delays or issues caused by circumstances beyond our control.
  • Third-party fees, charges, or services not provided directly by ENERGY CUSTOMERS CARE LLC.

Requesting a Refund

To request a refund, please contact us with the following information:

  • Full Name
  • Contact Information
  • Date of Payment
  • Amount Paid
  • Description of the issue

Contact Information

ENERGY CUSTOMERS CARE LLC
Attn: Patricia May Miller, CEO
5879 Littlestone Ct Apt B
North Fort Myers, FL 33903-4953

Phone: (888) 506-0060
Email: info@energycustomerscarellc.com

Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Please allow 5–10 business days for processing after approval, although processing times may vary depending on your financial institution.

Policy Changes

ENERGY CUSTOMERS CARE LLC reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

If you have any questions regarding this Refund Policy, please contact us at info@energycustomerscarellc.com or (888) 506-0060.

Call (888) 506-0060